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How to get custom field approver smart value

Mohammad Mohibbullah

Hi,

I'm creating an automation rule, where I need to access the approvers, like whenever someone add approvers, I will send a slack message.

But I'm not able to get the approvers email address or name.

I've tried these two
{{Approvers.displayName}}
{{issue.customfield_10003.displayName}

Screenshot 2023-12-11 at 9.33.00 PM.png

Accepted answers

Trudy P Claspill

Hello @Mohammad Mohibbullah

Welcome to the Atlassian community.

Please show us the Automation Rule you have created, include the details of each step.

Is Approvers a single user selection field or multiple user selection field?

All comments

Trudy P Claspill

Hello @Mohammad Mohibbullah

Welcome to the Atlassian community.

Please show us the Automation Rule you have created, include the details of each step.

Is Approvers a single user selection field or multiple user selection field?

Mohammad Mohibbullah

@Trudy P Claspill Thank you for quick replay, Approvers is a single user selection field, created by Jira.

Screenshot 2023-12-12 at 12.30.19 PM.png

Here is the automation

Screenshot 2023-12-12 at 12.25.35 PM.png Screenshot 2023-12-12 at 12.26.06 PM.png

Trudy P Claspill

In my system the Approvers field created by Jira is a multiple user selection field.

Screenshot 2023-12-11 at 11.18.35 PM.png

Are you using this in a Service Management project with an Approval step added to the Workflow?

Also from the image it appears that you are working with a Team Managed project. Is that correct?

Because Approvers is a multiple selection field the {{approvers}} smart value is a list of users with 0..n users in the list.

If your process is to only ever have one user specified in the Approvers field then you could reference the first user listed with these smart values:

Mohammad Mohibbullah

Hi,

It's a Team Managed Project, It's not any Approval step in the workflow just a extra field in the ticket.

I've tried these values, but i not getting any information.

{{approvers.first.displayName}}
{{approvers.first.emailAddress}}

Please note that these values are working perfectly
{{assignee.displayName}}
{{issue.url}}

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