I am attempting to set up automation with our JSM. We have a third party that uses Service Now, so whenever they add a comment we end up with a new Jira ticket instead of a comment.
The subject always contains:
"Comment Added to SIR########" where # is a number that correlates to our ticket number on their side. What I am attempting to do is when one of these comments get created, we can use RegEx to pull the SIR# and search for the initial ticket that was provided under the same SIR# where it can be linked and then closed as a comment.
I've found the pull email using regex page on jira, which kind of tells me how to pull the data, but I don't know how to utilize that data in the next step of automation. Any help would be great.
Thank you in advance.
