Error 429 : Too Many requests

Mayur Gaikwad/Tech PMO

Hi, 

Recently, we integrated one of the workflows in JSM with WhatsApp (BOT) wherein users are allowed to fill few details through chat with WhatsApp BOT and inturn that hits Jira's create issue API and a ticket is getting raised.

Since last few weeks, we are getting Error 429 : Too many requests basis which creation of tickets is getting hampered.

Gabriel Rodrigues

Hi @Mayur Gaikwad/Tech PMO ,

Encountering a 429 error indicates an high volume of requests within a short period. Jira enforces rate limits on its REST API to guarantee reliability and responsiveness for users. Refer to https://developer.atlassian.com/cloud/jira/platform/rate-limiting/ for more details about Jira rate limiting. The provided link includes pseudo-code, exemplifying recommended response processing logic for applications consuming the Jira Cloud API.