Replay email says "Comment preview is unavailable"

Fredric Hällis

Hi, trying out the Service desk management and wanted to setup Email Channels in order to  give our end-users the possibility to send tickets and get status updates and comments via email.

Connecting a custom email account works fine and tickets are created, However, when we add a comment as "Reply to customer" the customer receives an email, however there is no comment only "Comment preview is unavailable."

I cannot seem to find any configuration error or missed would give this behavior. 
Enabling the end-users to receive comments/further information and  be able to replay in kind is one of the most important features we are looking for. Any help on the issue would be greatly appreciated.

//
Fredric

Alexandre Danault

I have the same issue as well, for a freshly created support project.

The notification helper gives the hint that the user (the reporter !) does not have access rights to view the issue.

I think this is relatively new issue, as I have older projects that are still working fine.

But freshly spun up support projects are all affected.

Atlassian support is unreachable because I'm evaluating, so on the free plan.