In the server version, you could do it from the automations section.
Hi @Brandon A. Rosadio Saico ,
This automation feature is the legacy one. Now you need to use the Automation for Jira that is included in your cloud edition.
You can simply go in Project Settings > Automation and create an new rule.The trigger to use is SLA threshold breached and there you have the option "will brech in the next" ... and you can add the time you want to get an alert before it actually breaches.
Add another component to send a notification by email or slack or else...
I hope this helps,
Best regards,
Mike
Hi Mike, thank you for your help!! Do you have any idea how to have the Legacy Automation option enabled?
Well, I don't think you can. Either you have it straight away when you migrate or you won't because you are already in the new version. At one point, this will be replaced by automation. So I would straight away move to automation for Jira.
Hi @Brandon A. Rosadio Saico There are also a lot of add-ons for Jira Cloud where you can customize the notifications the way you want. For example, in SLA Time and Report for Jira (developed by my team), you can configure automation specifically for the SLA goal trigger. You can set up all SLA conditions, SLA goals, and automation in one window.The SLA app has a 30-day trial, so give it a try.
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