Request participants do not receive notifications

Question

Dear Team,

Our team faced the following issues:

- people mentioned in "Request Participants" field do not receive notification (we checked when customer submits the request via portal or when Agent adds someone)
- Also, if customer use the option "Share with", the person who is shared with doesn't see this request in the portal.

I have already checked all settings but don't understand why it doesn't work.

Mariia Protsel · Answer

Hello Teja,

Yes, I checked everything, but request participants still don't receive notifications and don't see shared requests on the portal.

Best regards,

Mariia

Teja_w7r693 · Answer

Hi @Mariia Protsel

Welcome to Atlassian Community!

Could you please check the customer permission  if that is configured rightly to send the notifications based on the events.

Thanks,

Teja