Not able to close the ticket

Question

Hi,

I am not able to close the tickets for one of my project. I am getting you do not have permission to close the tickets.  I am the Jira admin.

Performed the below actions to resolve the issues:

1. I updated the permissions for close issues and resolve issues.

2. Removed properties from workflow

Can you please help me with the same.

Riddhi Kshirsagar · Answer

We have added one condition while closing the ticket. However, the same condition is added to other projects as well but I can close the tickets.

Jack Brickey · Answer

Hi @Riddhi Kshirsagar , indeed it seems to be a permissions issue. Can you verify that there are no conditions associated with the workflow on the transition to done/closed that might explain the reason?