Help Center - request / issue list of customer - add column for custom field

Question

Hello Everybody,

in the Help Center in the overview of the customer, where he can see all his requests / issues i want to add a column with information of a custom field which the customer filled when he opened the request / issue.

This information would help him to better separate the requests / issues and to know which request / issue is what about.

Please watch screenshot for better understanding.

Does anybody have an idea?

Thank you very much,

Daniel Hundeck

dahu_9oo24s · Answer

Hello Kate Pawlak,

thank you very much for your fast answer and have a good day!

best regards

Kate Pawlak _Appsvio_ · Answer

Hi @dahu ,

Unfortunately, using native functionalities, it's only possible to display fields which you see on the list.

If you want to present table with more fields, you have to use the app from the marketplace - for example:

* https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview
* https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=cloud&tab=overview