Hi,
I am an administrator and I can't see the "plans" menu for all projects typed "Service Management" while other admins can. I am not sure why.
check for the advanced roadmap user or advanced roadmap viewer permission .
Only jira admin can grant these permissions.
Check with this link https://support.atlassian.com/jira-software-cloud/docs/set-permissions-in-advanced-roadmaps/
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