Is there a built in field that I can use in the filters and get count of all comments in a specified

Satish Agnal

Need to build a dashboard to track tickets that do not have a comment from relevant teams in the last 24 hours

Adrien Low [ServiceRocket]

Hello @Satish Agnal ,

This is not available out of the box.

Something you can consider is using automation to calculate the number of comments and inserting them into a number field.

The steps in summary are as below:-

1. Create a new custom field of type Number Field named Number of Comments
2. Configure an automation to populate the Number of Comments custom field whenever a comment is added
3. Add the newly created custom fields to your dashboards/filters

An example of the automation configuration is as below:-

You can also add in additional conditions for when a comment is deleted instead.

However, you will have to take your product plan into consideration as there are limits to the number of automation that you can execute on a monthly basis.

Hope this helps.

Regards.