Can't view issues on board

Osama Al-Areky

I am trying to create a new issue on my new board. It is created but it is not visible. A message appears every time I create an issue and shows me the following: For issue to be visible, it must match your project and filters, and have a status that’s assigned to the board. 

 

I have verified the workflows, the status, the board configuration, the filters, and permissions, and nothing solved the issue. 

Nic Brough -Adaptavist-

Hi Osama,

I am guessing that you are getting the "Issue created, but not visible to this board" message.

This happens when the board is configured not to show the new issue because of one of many things. 

But there are three things to check broadly:

• Do you have your board configured to use a backlog?  If so, does this mean new issues are set to go into the backlog rather than the board?  
• Start with a quick look at the workflow - what status does "create new issue" create the issue in, and is that status mapped into a column in the board?
• What, exactly, is the board filter, and do your new issues match it?  If, for example, your board filter is "Project = XYZ and label is not empty", then creating issues in project XYZ, but with no label will give you the same warning.

If you are sure you have everything right here, then please give us the filter text (feel free to say "XYZ" instead of your actual project key, and obscure other identifiable data), and we'll want to see the board column config and backlog settings too.