Automate: creation of Epic with stories and sub-tasks in a different project from the service desk

Rhys Richards

Hi Guys, 

So im trying to automate a process from the service desk to send an epic, with stories and sub tasks under the stories to a separate project so that, the team there can do their thing. 

So the request would come in to the service desk, once approved, the epic, stories and tasks will be created in a different board. 

Trudy P Claspill

Hello @Rhys Richards 

Have you tried to construct this automation? If so, with what part are you struggling? 

Are the Epic, stories, and subtasks created with static content, or do you need to include in them information from the Service Desk issue?

Are you always creating the same number of child stories, and identical subtasks under each story?

 

There are several posts on this topic. Here is one example:

https://community.atlassian.com/t5/Jira-Software-questions/Automation-Create-Epic-Stories-and-Sub-tasks/qaq-p/1803339

However, in this post the scenario is about creating the issues in the same project, not a different project, so there may need to be some adjustments.