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I started my Connect cash project in JIRA software and now it is showing me in JIRA work management

Shivani Sinha_pmu843

hii

I was working in my JIRA software and today I am finding that the software is changed and it is switched in JIRA work management. Please migrate it on JIRA software.

JIRA work management is not suitable for this type of project.

Hoping for your positive response

This is my mail ID : shivani@topsinfosolutions.com

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Trudy P Claspill

Hello @Shivani Sinha

Welcome to the Atlassian community.

Note that this is a user community, and we all use our own copies of the Jira products. We don't have access to make changes in your instance.

If you need to contact Atlassian Support your Jira Administrators can open a support case at this link:

https://support.atlassian.com/contact/#/

We can try to offer you advice, but we will need more information.

Are you an administrator for the Jira product and/or the Organization where the product is installed?

If you are not an administrator for your Jira product, have you tried contacting your Jira administrators? Maybe they have changed your project, changed your access, or changed the Jira product that your company uses.

Did you have a Jira Software project set up previously? When was the last time you accessed it? Can you still access it? Has that project functionality changed from Software to Work Management?

Can you provide some screen images to help illustrate what things were like before and what they are like now?

Shivani Sinha_pmu843

I am the admin of this project and I can't able to get access in Jira software

Shivani Sinha_pmu843

till 6th dec I am able to access it

Trudy P Claspill

Please provide a screen image of what you see when you try to access the project.

Note that there are different levels of administrator access.

Project Administrator is the lowest level of administrator access. A Project Administrator has administrative access to a Project within a Jira Product.

Jira Product Administrator is the next level of administrator access. Jira Product Administrators have access to manage Global settings for the Jira Product. These people see a gear shaped button near their avatar within the Jira product and have access to options there such as System settings and Issue settings.

The Administrator options above those depend on whether or not your Organization is using centralized user management. There may be a Site Administrator level and a Billing Administrator level, and above that would be the Organization Administrator level. Those users have options that they access through https://admin.atlassian.com.

We need to understand what level of Administrator access you have. And we need to understand the exact problem you are encountering when trying to access the product. We need that information in order to provide you with useful advice.

If you are only a Project Administrator, then I advise you to contact your Jira Administrators for assistance. They can review the permissions associated with your project.

If you are unable to login to the Jira product at all, you will probably need to contact your Site Administrators or your Organization Administrators. Your ability to access the product at all could be affected by how they are managing access to the product and how they manage user accounts.

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