Hi community,
We are currently in the process of setting up JSM for internal IT related purposes. Examples are the on- and/or offboarding of (new) employees, hardware requests (e.g., new laptop, monitor, headset, etc.), user access rights (e.g., access to a certain Jira project, access to a database), new user accounts (e.g., Microsoft, e-mail within the domain, etc.) and so forth and so forth... Some of these steps should also include approvers: for example, first the line manager of the employee should approve the request, and then depending on the request type, a "technical" approver should both approve the request as well as "execute" the request by adding/removing/changing the account access for that user.
Is anyone aware of documentation for such use cases to see how the best practices are for such processes? Or does anyone have suggestions on how this should or could be implemented with JSM?
We are also setting up Asset management which we would like to use in combination with the new JSM project for our internal IT requests.
Thanks a lot for your input!
