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How can I use the Organization detail fields in automation

Robert Nichols

So I'm using the useful organization detail fields and I want to pull that back for use with automation. I can't find any smart values, or anyway to have them return via api.
There is an api that can return the properties of the organization, but that doesn't include the detail fields.
I can't seem to find anyway at all to use these fields, which seems bizarre

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Joseph Chung Yin

@Robert Nichols -

Organization in JSM is associated to user account, then it can be used against issues. Take a look at this KB article - https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html

Hopefully, this will help you and give you an idea.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Robert Nichols

Hi thanks for the quick reply. I already use that method to correctly associate the organization. Although that let's me get the name and id of the organization, i couldn't figure out how to get the property fields.

For example ive created the field timezone which I use to apply the correct sla. But can't find a way to pull that into an issue field

Joseph Chung Yin

@Robert Nichols -

Here is the API reference page on Organization properties - https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-property-propertykey-get

In addition, there is also an outstanding enhancement request for more functionality on storing/retrieving more information as related to Organization that you may want to add yourself as the case watcher for Atlassian updates - https://jira.atlassian.com/browse/JSDCLOUD-5966

Sorry.

Best, Joseph

Robert Nichols

These Organization properties are not the same as the organization detail fields. From what I've read you can set them via api and read them by api - but they aren't the same as displayed as fields

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