changing a field from short text to Paragraph

Danielle David

We have a mandatory field that was created as short text (Plain text only) however the fields needs to be rich text.

Is there a way to change a field type?

Or do i need to re create a new field? then bulk update the existing tickets to the new field?

Linh Pham_Ricksoft_Inc

@Danielle David  Unfortunately, you'll have to create a new custom field and bulk copy the value from the old field as you said. 

There was a similar discussion here for your reference: https://community.atlassian.com/t5/Jira-Software-questions/Is-it-Possible-to-change-the-Existing-Customer-Fields-from/qaq-p/2121770