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How to update custom fields of Assets objects through Jira automation

Anthony_15wdoy

Hello,

I need help with a Jira automation to fill in custom fields for an issue based on an asset object.

can you help me?

Schema Name: Change Catalog

The automation works partially, the text fields work, the following are the fields that I cannot update.

Platform: Select list single choice type
Asset Type Supplier
Service group: Asset type
Source of change: Asset Type
Affected environment: Select list single choice

Accepted answers

All comments

Joseph Chung Yin

@Anthony -

Welcome to the community. Please provide the error that you are receiving when your automation rule executed, so we can review and advise further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Anthony_15wdoy

Hi @Joseph Chung Yin

The error message is as follows:

An error occurred while requesting remote information
Bad Request
No fields or field values to edit for issues (could be due to some field values not existing in a given project):

I checked and all the custom fields are in the project screens.

Joseph Chung Yin

@Anthony -

Can you confirm if you disable the rule and are able to access all the fields in question via the project UI of the issue - to manually update those fields?

Best, Joseph

Anthony_15wdoy

Hi @Joseph Chung Yin

Yes, at the moment I disabled the rule because I couldn't make it work.
I tested and can update all fields manually through the project interface.

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