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Automation: create issue via smart value

Dreymann_ Thomas

Hi all,

I try to open an JIRA bug ticket from a JSM Incident. You see, that I'm using assets für our responsible team and on this way I can open a Bug ticket in the right JIRA Project. That works fine.

Now I would like to ask the user, if he wants open a Story or a bug. I will do it via manually triggered and ask for these 2 values; so I have input in the variable name. But what I have to write in the field issue type instead of the Bug?

Hopefully somebody have a solution?

Best Regards,
Thomas

Accepted answers

Jeroen Poismans

Hi there,

You say you already have the variable? Why don't you check the content of the varable in your rule and depending on what is in it create a different issue (with different issuetype):

Screenshot 2023-12-01 at 16.04.02.png

Something like this?

All comments

Marc -Devoteam-

Hi @Dreymann_ Thomas

In my knowledge there is no smart value for a type of issue.

So to achieve this you would need 2 rules

Jeroen Poismans

Hi there,

You say you already have the variable? Why don't you check the content of the varable in your rule and depending on what is in it create a different issue (with different issuetype):

Screenshot 2023-12-01 at 16.04.02.png

Something like this?

Dreymann_ Thomas

Hi,

Your message gave me the right impulse and I have to find an new way for my solution. Thanks for helping me!

Best Regrads
Thomas

Mario R_

Hi,

I had a similar problem and solved it by adding a lookup table: key was the name of the issuetype (like the user can choose from the manual trigger) and value was the id of the issuetype (took the id from /rest/api/2/issuetype).

Then in the "create issue" action the issue type is the smart value {{mylookuptable.get(userInputs.myissuetypevariable)}}.

I did this in the cloud version (don't know if this is possible onpremise).

Hope it helps

Best Regards,
Mario

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