Team field

Liz T

We just recently upgraded to Jira Service Management Premium. Today we turned on the Teams feature and created a Team.

I would like to create an automation that if Person X or Person Y is assigned to a ticket, then the Team field for their particular issue is updated with the Team they are on.

Is that possible? Is there a permission I need to turn on, because presently, it doesn't seem that I can use the Team field within an automation?

Ste Wright

Hi @Liz T 

The Team field isn't available as a direct field in Automation, but you can still access it via the Advanced option.

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Prerequisite 

You'll need the Team custom field ID, and the Team ID.

Custom Field ID...

• Go to Settings (cog icon in top-right) > Issues
• Select Custom Fields from the left-hand menu
• Search for the "Team" field
• Next, select the breadcrumbs (...) in line with the field, and choose View field information
• The ID is in the URL - eg. ?customFieldId=10001

And Team ID...

• On the top navigation bar, select Teams > Search people and teams
• Locate and select your Team
• The ID is in the URL, and is a long alphanumeric phrase - eg. /team/5p4894e7-1ef5-6wp1-8erq-7r3hgq43ej9q

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The Rule

The rule then might look like this...

• Trigger: Issue Assigned
• Condition: User Condition
  • User = Assignee
  • Check to Perform = is
  • Criteria = User1, User2
• Action: Edit Issue
  • More Options...
    • Advanced...

      • {
        "fields": {
        "customfield_10001":"5p4894e7-1ef5-6wp1-8erq-7r3hgq43ej9q"

        }
        }

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Let us know if this works for you!

Ste