automatizar una pregunta de mi formulario de JSW

Question

Buen día

la pregunta que deseo realizar es que necesito automatizar ciertas respuestas de mi formulario en JSM

Al momento que el usuario responsa "mal estado", "regular" y/o "no vigente" (como muestras las dos imágenes) le llegue un correo electrónico a la persona asignada a ese issue.

¿como puedo realizar esa automatización para que le llegue un correo a la persona asignada? O ¿como tener una especie de alerta sobre esas respuestas y que le lleguen a la persona asignada?

My english is so basic and i do the question in spanish

thank you

Ste Wright · Answer

Excellent! Let us know how it goes!

Ste

Camila Arenas Manjarrés · Answer

Yes, the logic is correct

I'm going to try your recommendation.

Thank you so much

Ste Wright · Answer

Hi @Camila Arenas Manjarrés

Can I confirm the logic is...

* When a user created a ticket
* And populates these 3 fields with "bad condition", "regular" and/or "not current"* At least one needs to be populated like this

* Send an email to the Assignee to alert them

...is this correct?

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If yes, a rule like this should work...

* Trigger: Issue Created
* Condition: IF Block...* IF...* Run actions if... - At least one condition matches* Condition 1: Issue Fields Condition* Field = Field 1
* Condition = equals
* Value = Value 1

* Condition 2: Issue Fields Condition* Field = Field 2
* Condition = equals
* Value = Value 2

* Condition 3: Issue Fields Condition* Field = Field 3
* Condition = equals
* Value = Value 3

* ...etc

* Action: Send Email* To = Assignee
* Subject/Content = Set Here

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You could include the field value chosen for each of those fields if beneficial in the Email's Content field.

Use smart values to publish this data.

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Let us know if this works!

Note: Translating this back into Spanish made it complex to read/follow, so I didn't do that on this occasion.

Ste