How to auto reply to multiple contacts

Question

Hello Team,

We would like to create an automation to auto reply to multiple users on issue when it is created by a someone.

Ex. abc@xyz.com send an email it creates an issue in JIRA. once ticket is created then we need to send a reply to abc@xyz.com along with pp@xyz.com and dd@xyz.com.

How to achieve this? Thanks!

Regards,

Pavan

pavan agrawal_v7bph0 · Answer

We want to it as reply to customer, not a separate email notification. Thanks!

Igor Medeiros - Modus Create · Answer

Hi @pavan agrawal

Our app Notification Assistant for Jira provides extended functionalities to Jira's notifications.

With it, you will be able customize your triggers, templates, and notifications overall.

For your case, we support sending notifications on Issue Creation to any desired recipient.

Feel free to reach out!

Marc -Devoteam- · Answer

Hi @pavan agrawal

Welcome to the community

You could create an automation, based upon issue creation by customer related to abc@xyz.com ( the creator by default gets an email on creating).

and based on the condition that the reporter = abc@xyz.com, sent an email to pp@xyz.com and dd@xyz.com