Customer permissions in the Board

Question

hi Community,

I have a question; I'm having a project at a company and I'm creating a ticketing system so that Jira Service Management customer can give a feedback about a "Ticket/User-story" that will be assigned to him/her
(basically, move tickets/subtasks between backlog/in progress/done and provide a comment), nothing more

Background: there are around 500 distinctive users that I will add as customers. and we can't afford to make them a full Jira user license, since their action is going to be only once.

The question is,

* can the Customers see the board and their tickets like in this picture (this is my view as Admin)? or they can only approve via Email?

* Are customers able to see the Dashboard/Summary of tickets? or this is only for the agents?

thank you in advance

Ste Wright · Answer

Hi @Sherif Sayed

Could you move to a free trial of Standard or Premium perhaps, so you can test permissions?

Ste

Sherif Sayed · Answer

@Ste Wright 
I can't test the customer view because in the free test version, other project roles are not available (as you see in the attached picture).

In order to convince Management to make the decision, they must make sure the customers can see "something", otherwise we might decide for another software/service

Ste Wright · Answer

Hi @Sherif Sayed

Customers can't see the board; there's no native feature to allow for that.

In terms of the list view, it might be easier to set up a test Project and view it from there:

* Go to the Customer Portal
* Create a few tickets
* Click the "N Requests" button in the top-right
* View one of the options (eg. Created by me, All, etc)

Ste