Make asset attributes clickable

Question

Hi there!
Is there any solution making asset attributes like user.phone, user.mail oder user.mobile cklickable?

In the new Jira User "customer details" there are field types like phone and mail whose are making the values clickable with the "tel:+49 ..." - URL.

Gerrit Wahlers · Answer

hi @Zoey Wang 
we raised a support ticket on this. The support created a suggestion on the JSDCLOUD-project at atlassian.

Link: [JSDCLOUD-13432] Add support for more protocols in URL type attribute - Create and track feature requests for Atlassian products.

We created for every external technician a asset with the phone number as an attribute.

We have to copy the phone number to clipboard, then paste it into our CTI-software.

Zoey Wang · Answer

Hi @Gerrit Wahlers

It is not possible at the moment in asset settings. There is no phone number data type to be clickable. Only text format can reflect the number as your screenshot shows.

However, the intention of this requirement I guess is to make a phone call when the phone number is clicked where the field is in a Jira ticket field and being opened in a browser? Trying to get a bit more context behind the scenes.

So either me or the rest of the community users might be able to come up with suitable suggestions for you.