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Email Replies Not Truncating for Some

Kurtis_7ezt99

I'm having an issue with email replies not truncating content when a person replies to a notification.

For example, If I add an issue comment in the portal, my boss will reply to the notification email via Outlook, and it will include everything under his reply. This includes the comment I made.

It almost looks like the "Reply above this Line" isn't in the notification. So, the logic doesn't have anything to base the truncation on. Can anyone offer any insight on this and how I can resolve the issue?

Screenshot 2023-11-28 132250.png

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leer-anofsinger

Did you ever figure this out Kurtis? It seems like even though our emails have the "reply above this line" text, Jira seems to be ignoring that and its really inflating the size of our comments.

Kurtis_7ezt99

Unfortunately I have not.

I believe this is due to poorly configured signatures. Anyone with super basic signatures configured don't have this issue. Anyone with tables and images in their signature jacks up the ticket.

My goal is to implement a signature platform in our company that will omit the signature when the email is going to the ticket system.

I feel like I'm playing a game of whack-a-mole if I just keep focusing on fixing signatures and Jira.

leer-anofsinger

Kurtis - I started a support ticket with Atlassian. JST-951434

leer-anofsinger

They said this is a known issue - you should go here and report your business is also affected: https://jira.atlassian.com/browse/JSDCLOUD-12256

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