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Automation: edit multiple tickets based on other

valeria marcon

Hello, is it possible to edit the same field in multiple tickets inside an automation?
In particular, I would like to create an automation triggered by specific types of tickets: when these tickets trigger the automation, I would like to modify all other tickets mentioned in the description of the trigger-ticket. Is it possible, and in case how to do that?

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Bill Sheboy

Hi @valeria marcon

That might be possible. Such a rule would use a regular expression and the match() function to extract the issue keys from the description field, and then use an advanced branch to iterate over them to perform the edits.

Would you please explain the problem you are trying to solve? That is, "why do this"? Knowing that will help the community to offer better suggestions. Thanks!

Kind regards,
Bill

valeria marcon

Hi @Bill Sheboy ,

thank you for your suggestion, I would try it.

To explain my needs: we have some tickets regarding internal operations which contain a list of "normal tickets" regarding features or bugs that are going to be processed.
Whenever a ticket of those is done, I would like to select all the tickets mentioned in its description and change their status automatically, in order to avoid a tedious and error prone operation...

thank you

Antuan Sammak

Hi @valeria marcon

would it be an option for you to link these tickets to the main one instead of just mentioning them in the description field?

valeria marcon

Hi @Antuan Sammak ,

no it's not so easy because this kind of tickets come from an external tool. It would be an option to link tickets selecting them from the description, but the problem remains quite the same: select tickets from the description...

thank you

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