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Custom Fields missing past week or so

Joe W_

Hi,

I have a few automations based on some custom fields, and I have noticed during the past week that 2 of them are now missing and failing my automations.

The first one is in a project tickets Personal Data field in the issue at hand, the second one is in the Details sidebar (Customer),

Here is my example for Customer-field.

This is the edit I have had that has been working great:

But now ... it is not working anymore, and the data-text custom field name is gone.

What am i missing, and why has this recently happen?

Accepted answers

Marc -Devoteam-

Hi @Joe W_

Welcome to the community.

Can you provide more details on your automation rules (screenshots).

- Full rule details

- errors the rule is giving

Is domain a custom field?

Does the field with ID still exist< and is it on your screen, has it been removed from a field configuration, has the context of the CF field changed?

A lot could have happened.

The more information you can provide will help guide community members to solve your issue.

All comments

Marc -Devoteam-

Hi @Joe W_

Welcome to the community.

Can you provide more details on your automation rules (screenshots).

- Full rule details

- errors the rule is giving

Is domain a custom field?

Does the field with ID still exist< and is it on your screen, has it been removed from a field configuration, has the context of the CF field changed?

A lot could have happened.

The more information you can provide will help guide community members to solve your issue.

Joe W_

Hi @Marc -Devoteam-

Domain is a smart value created in the rule.

No changes have been done to the CF from anyone in the org.
But previously you could see the CF name in the "data-textid"-class, but this is not the case anymore, and I can't seem to find out why.

The error given is this:

This is the Rule:

Marc -Devoteam-

Hi @Joe W_

The issue lies with the field Customer.

Is that field still available on the project?

So look at:

Custom Field context
Is the custom field ID still correct?
Field Configuration
Field Configuration Scheme

Joe W_

Customer is in CP-screens, is set to Global, but I see that it is not applied to one of my projects (2 out of 3), and I cannot add my project that is missing (were the issues is happening), this might be it? But why would this happen out of the blue?

The customer field seems to be the same, shown as the following in 2 different views "EditCustomField!default.jspa?id=11119" and "ConfigureCustomField!default.jspa?customFieldId=11119".

It is present under Field Config:

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