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Query Portal group when issue created

flim

I have two service requests, each under a different portal group. Is it possible to query which portal group was used when the issue was created? I would like to set a field with automation for issue in different portal group.

Accepted answers

Rudy Holtkamp_hg9rkw

Hi @flim

In JQL you can do it easily by searching for 'request type', you will see the portal behind the request you are searching for. Here you see 'Get IT Help' for four different projects.

All comments

Rudy Holtkamp_hg9rkw

Hi @flim

In JQL you can do it easily by searching for 'request type', you will see the portal behind the request you are searching for. Here you see 'Get IT Help' for four different projects.

flim

Thanks for reply. How do I identify the portal group if I have a request type in different groups of one project?

Marc Koppelaar

Hi @flim

You can try the following workaround.

Create a "Request Group" Custom Field of type "Select List (single choice)". Create a "New Context" specific to this project, where you will manually include in the list all "group" options that already exist in your project.
Include this custom field in all request types of your project
Hide this Custom Field in each Request Type, already setting the desired option
After that, do your searches using this Custom Field.

flim

What is the meaning of create a "New Context" specific to this project? How do I find that option?

Rudy Holtkamp_yoe0rt

Ah, I misinterpreted your question. Don't the requests have different names? If not you can use the ids of the requests. If that is not good enough and you want to use it in automation you can use:

This give you a list of the groupIds where this request type is used.

If you use the same request in different groups there is no way to identify if it has been created via one or the other group. (It should not matter, imho).

But if you do want to show the same request and identify them in different groups, you need to copy the request type and place each in a different group.

flim

>>If you use the same request in different groups there is no way to identify if it has been created via one or the other group.

In that case, there is no way to know the requests come from which portal group. Thank you for the answer.

Marc Koppelaar

Hi @flim

Custom Field context, is a best practice to any custom field.

flim

Create a "Request Group" Custom Field of type "Select List (single choice)". Create a "New Context" specific to this project, where you will manually include in the list all "group" options that already exist in your project.

I am not quite understand the meaning of manually include in the list all "group" options.

Do you mean that I have to setup like this?

1. If I have two groups in portal, I create two "Request Group" custom fields

2. In each custom fields, I add the group name in context

3. Create two request type and add the custom field of different group to the request type respectively, hide the custom field

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