Is it possible to manually trigger the Approval Notification email?
When "Moving" a ticket from "Emailed request" to a "Request" workflow, it bypasses the approval email notification.
I tried making a manual automation that will change the status of the ticket back to "Waiting for Approval". But this fails.
My next workaround will be to make a manual trigger to send an email to the Approver to visit the portal and approve the request. Not the best, but if that's all I can do...
Any insight would be helpful. Thank you.
