Pre-populate description before issue is "created"

Lisa Lee_w9buqh

Hi there,

I created an automation in a Jira project whereby, the trigger is Task issue is created, action is to populate the decription field with a text template. The automation works as expected.

The issue the team now has, is that if they go to create a task issue type, they fill out a blank description field, which then gets overwritten once they have created the issue.

Is there a way to have the field populate as they are "creating" the issue?

Any suggestions?

Trudy P Claspill

Hello @Lisa Lee 

Are you working with a Company Managed project or a Team Managed project?

For a Team Managed project you can set default text for the field through the Project Settings.

For a Company Managed project it is not natively possible to set default text for the built-in Description field.

There is a work-around described here that utilizes a custom field which can be pre-populated, and then automation to copy the text the the built in Description field.

https://community.atlassian.com/t5/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

The other alternative is to use a third party app that gives you functionality to create issue templates, or an app like Adaptavist's ScriptRunner Behaviors that lets you dynamically set fields in the issue creation dialog.