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Custom Resolution for single project

Nicholas Marsden

Is it possible to set resolution options differently for one project?

We have both Software Management and Service Management projects in our environment, and I wanted to streamline for our Service Desk to rid of options like "Production Action" and "Hardware Failure" and "Software Failure" (which are root causes, not resolutions), so there is less confusion among our Service Desk team. But I don't want to impact Software projects (or other projects that I don't manage) that might use these options.

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Ezgi Bayındır

Hello @Nicholas Marsden ,

If you want to do this for the default resolution field in the system, unfortunately, this feature is not possible in the cloud. However, you can create two separate custom fields for software and JSM projects and have them copied to the resolution field later.

Best,

Ezgi

Kris Dewachter

Hi @Nicholas Marsden ,

It's not yet possible to set resolutions per project.

As an alternative, you can use workflow properties to define which resolutions you want to include or exclude.

jira.field.resolution.exclude
jira.field.resolution.include

More documentation can be found here https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html

Best regards,

Kris

Nicholas Marsden

Thanks, Kris. I think I'll try this and see if it works for my project.

Nicholas Marsden

I tried this and I couldn't get it to apply to the dropdown menu. I used both words and numbers (assuming the options had ID numbers associated with them). Any idea what I might be doing wrong?

Kris Dewachter

Hi @Nicholas Marsden , can you provide a screenshot of your configuration?

Best regards, Kris

Elliott Robinson Cortez

Hi @Ezgi Bayındır do you have a guide for how to do this?

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