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Why did my sprint just dissapear?

Dallas Devam_ficsch

I did not close my sprint but it's gone.

One of my sprints just disappeared from the menu when creating a new ticket; so I want to edit my sprints but I can't find BACKLOG anywhere.

Where do I find my sprints to edit or re-open a sprint?

I can not find "Backlog" as the help center tells me.

Is the knowledge base out of date?

Accepted answers

Trudy P Claspill

Hello @Dallas Devam

Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left?

Can you confirm that you are viewing a Scrum board? If you are then you should see a "Backlog" option in the panel on the left and either a "Board" option or an option named "Active Sprints".

Can you provide screen images of what you are seeing for your board, including the navigation panel on the left?

There are several possible explanations for this.

If you are using a Team Managed project the Project Administrator may have changed the board from Scrum to Kanban. That could explain the absence of a "Backlog" option in the navigation panel on the left.

If you are using a Scrum board, the sprint may have been closed. The sprint may also have been deleted. You can go to the Filters > View All Issues page to try to search for issues in the sprint to see if the sprint still exists.

All comments

Trudy P Claspill

Hello @Dallas Devam

Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left?

Can you confirm that you are viewing a Scrum board? If you are then you should see a "Backlog" option in the panel on the left and either a "Board" option or an option named "Active Sprints".

Can you provide screen images of what you are seeing for your board, including the navigation panel on the left?

There are several possible explanations for this.

Dallas Devam_ficsch

Company managed project.

I can't find how to view the scrum board.

Dallas Devam_ficsch

BTW the issues are not gone; just when I try to create a new ticket; I can't see it.

So; I opened an existing ticket and clicked the sprint and get an "exclamation mark"

I didn't close the sprint so I don't understand.

Is there a max limit on the number of tickets per sprint?

Trudy P Claspill

If there are any agile boards associated with the project should display in the navigation panel on the left. If there is only one board associated with the project, it should display automatically when you navigate to that project. If there is more than one board, then there should be a selection list for the boards.

Screenshot 2023-11-27 at 9.25.02 AM.png

This will be visible only to users that have been granted a license to the Jira Software product for your site, and for those users that also have the Browse Projects permission for the project.

Can you show us a screen image of what you see in this panel with you select the project?

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