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Update ticket of Jira

Tata Tatkhashvili

Hi everyone

Could you tell me, what's up about this E-mail ? my colleague receives this e-mail once a week and we don't know what is it and what about :

"Hi, Baratashvili,

the following issue hasn't been updated in 5 days:

SPR-4- New Sport "Basketball 3X3"

Learn more about this issue: https:// (link)

Regards,

Jira Automation"

Accepted answers

Tim Kopperud

Hi @Tata Tatkhashvili, I suspect there is a weekly scheduled automation rule that is involved here.

Navigate to your SPR project and select Project settings from the menu on the left side.

Under Project settings select Automation.

Under Automation select the Rules tab

Look into all rules that starts with a trigger When: Scheduled. If such rules are found, analyse each rule and see if one of them fits accordingly to the email. Also analyse the Audit log to see if it has got a hit on SPR-4.

TimK.

Berat Altunhan

Hi Tatkhashvili,

The problem seems to be caused by the automation in the SPR coded project. Most likely your administrator has created an automation to send a reminder mail if the issue is not updated.

Your colleague may have opened an issue using helpcenter or may have been added to receive mail about this issue. After the admin resolves this issue, he may be asking him to close this issue via helpcenter.

What kind of screen does your colleague see when he/she clicks on the relevant link?

All comments

Tim Kopperud

Hi @Tata Tatkhashvili, I suspect there is a weekly scheduled automation rule that is involved here.

Navigate to your SPR project and select Project settings from the menu on the left side.

Under Project settings select Automation.

Under Automation select the Rules tab

TimK.

Berat Altunhan

Hi Tatkhashvili,

The problem seems to be caused by the automation in the SPR coded project. Most likely your administrator has created an automation to send a reminder mail if the issue is not updated.

What kind of screen does your colleague see when he/she clicks on the relevant link?

Tata Tatkhashvili

Hi, Berat,

Yes it is relevant, it's link of this issue, which has this reminder

Berat Altunhan

Okey, please check automation rules. Don't forget, you can edit these rules. @Tim Kopperud explain it how can you reach automation rules.

Tim Kopperud

Hi @Tata Tatkhashvili, thanks for accepting this answer. Glad I could help.

TimK.

Tata Tatkhashvili

thank you dear friend for helping

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