Move issues from one queue to another queue

unknown

Hello everybody.

I'm having an issue. This is also a question.
I created different queues.
Every queue has a JQL filter.
So we need to move or transfer an issue from one queue to another.
With the "Move" functionality we can't. There is an error that says that you can not move an issue from the same project to the same project.
So I decided to create a new custom field with a single select option. I named it "Transfer." I added select options such as System, Network, Program, etc.
So if I choose the "Network" option from the example, the issue will show up in network queues. This is okay.
But the problem is that that issue still shows and exists in System queues too. I edit the queue's jql if transfer != network but this issue still exists in System queues too.

So if I can fix this, how? Would you help me?

Or better if you have a different suggestion please tell me.
I know I can move or transfer issues between queues via the change request type, but this one is not good.
We need a much better option.
I will be happy if anyone has an option about this.

 

Dirk Ronsmans

Hey @[deleted],

Queues exist within a single project so you don't really move them yourself to another queue.

You need to view queues as pre-defined filters (based on that JQL) and issues will appear in a queue as soon as they are valid for that JQL filter.

So as long as you define your queues jql filter unique enough then the issues will only appear in a single queue.

That is however not always the goal. You can for example have a queue for "All issues" and "Open Issues" and Open issues would then show up in both (as they both have a valid JQL filter for the issue)

As mentioned by @BHANU TEJA your need to validate your JQL filters properly first. Using an OR condition will break your JQL in multiple peaces. That's not just a Jira thing but a general Logical operators thing