Automated issue from email

Question

Hi everyone,

I am looking for ways where a new Jira issue is created/updated via email replies from external partners with no Jira account. For example, my team sends out or receives an email to/from external parties; that email contains a unique identifier from our case management tool. When we receive replies on that email thread, can those be added as comments to a Jira issue?

I am thinking of some sort of Power Automate with M365. Any suggestions on what I can do?

Bill Sheboy · Answer

Hi @Márton Kelemen

What is your relationship to the vendor of this product?

In accordance with the community guidelines for marketplace and solution providers, please ensure you disclose in the text of your post your relationship to a vendor when recommending their products.

Please see the community guidelines for more information.

https://community.atlassian.com/t5/App-Central/Atlassian-Community-online-guidelines-Marketplace-Solution/ba-p/689723

Kind regards,
Bill

Igor Vieira Ruy · Answer

You can configure email handlers so that incoming emails generate new issues or link to an existing one. Here is the documentation: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Creatingissuesandcommentsfromemail-mailserverfieldsIncomingmailserverfields

Márton Kelemen · Answer

Hi mm05293,

Have you heard about Email This Issue? It's a powerful, widely configurable Jira app available in both Cloud and Server/DC platforms for almost any need regarding email processing.
Please read the docs and contact the support, if you have further questions!

Best,
Márton