We can't receive email notifications

Question

Hi there,

It's been almost 1 week since we can’t receive email notifications from our all projects! Maybe there is an issue with server or idk really, but I can assure that it’s not from my side, here on the settings all seems to be functional. Mail server settings are correct and enabled but we don’t receive email notifications.

*Also I can’t receive test email to my email address from here Email template when I click on Send me a test email .

*Our customers cannot receive invitation email

I’ve also tried with multiple email addresses but same issue there is 0 email notifications from my all projects.

Ste Wright · Answer

Hi @Mark Kaspersen

I've seen other questions like this before, but often it does require Atlassian intervention!

Ste

Mark Kaspersen · Answer

Hello @Ste Wright Thank you for your answer.

I've already submitted a support request before like 4days and they still looking for a solution for my case. I published my question here for discover if someone had this problem before so I can resolve this quickly because it took longer that expected.

Ste Wright · Answer

Hi @Mark Kaspersen

I'd recommend contacting Atlassian Support for this one - contact them from here: https://support.atlassian.com/

Ste