Include image in body of email response

Question

Hi,

I'm looking to see if it's possible to include the images we add in our comments, into the emailed notification that gets sent to our customers?

For example copy and pasting a screenshot into the comment

Show's up on Gmail like this. Outlook is similar, there's nothing to even indicate that an image is even included.

Ideally, we need these images to show in the email response.

Thanks.

Marc -Devoteam- · Answer

Hi @Jack Gutteridge

Looking at relevant community posts about this topic, the only one getting close is the following.

Trigger on Attachment -> Value added

Then you need a smart branch on {{issue.attachment}}

Then check if {{attachment.filename}} equals {{addedfieldChange.values}}

Jack Gutteridge · Answer

Hi Marc, Thanks for your reply. I've been looking into achieving this via automation rules and now I'm running into another problem I'm hoping you could help on. The body of the email notification I've got set up like this {{comment.body}} Attachments: {{#attachment}} * {{filename}}{{thumbnail}} {{/attachment}} Unfortunately that brings out all the attachments, not just the one from the initiating comment. Do you know of any way of just including the attachments from the comment not the whole issue?

Marc -Devoteam- · Answer

Hi @Jack Gutteridge

This certainly ca't be done with the default customer notifications.

You might want to look into automation rules to replace the standard customer notification and use a rule to sent an email.

Then look at smart values that you could use on adding attachments into the email body