Unable to create new Custom Filters

Question

Each time I try and add a new Custom Filter by going to Project Settings > Board > Custom Filters I get the following error message. I need to get these created ASAP but seems to be a Jira issue? I've refreshed multiple times which doesn't do anything.

I've tried to create the filters by going to Menu > Filters > View All Filters > Create Filter which works but then it doesn't show on my board or backlog. Does anyone know how I can get the filter to show on the board? I've set the Viewers as the Project and Editors as the project. I have a sandbox project which has a option on the board for 'Custom Filters' but it doesn't on this project. Both are team-managed.

Asha Goyal_0i7i5i · Answer

In addition to @Walter Buggenhout  suggestion till the time you get response from the atlassian, you can try to use different browser once, and or , change the navigation to create the filter as below:

Filters-->View all filters-->Create filter

Hope it helps

Thanks

Walter Buggenhout · Answer

Hi @Jess Kemble and welcome to the Community!

There seems to be an error in your specific site. From this community, we cannot investigate technical issues happening there, so - if it is correct you are on a standard plan - raise a support ticket with Atlassian to investigate this further. You can reach out via https://support.atlassian.com/contact/#/

Hope this helps!