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Controlling a CSV export

Billy Christie

When I try to export from R4J to CSV, the result is a mess.

Some columns are merged

Additional blank rows are added

A row might contain a requirement ID, and other fields, but then content for that requirement appears in rows above... this is not consistent.

All I want is a table which shows per row:

Object ID

Object type

Object text (description)

And I want that all in one row, not randomly spread around preceding or subsequent rows.

Any ideas? I'm ready to give up.

Accepted answers

Bernhard Doleschel _Ease Solutions_

Hello @Billy Christie ,

I´m Bernhard from Ease Solutions, the vendor of R4J - Requirements Management for Jira.

We would like to understand your problem with R4J and help you further, best is you contact us via our friendly service desk team.

I guess you are using the standard CSV export of Jira issues and its content. R4J has no influence on it´s behavior.

We suggest you two options within R4J to create exports:

For R4J on Jira Data Center: Use the integrated Excel export, which is also fully configurable. (The R4J Cloud version will get this feature beginning of 2024)
Use our Excel Add-In to retrieve all kind of Jira/R4J data in the format you need.

Best Regards,
Bernhard from Ease Solutions

All comments

Bernhard Doleschel _Ease Solutions_

Hello @Billy Christie ,

I´m Bernhard from Ease Solutions, the vendor of R4J - Requirements Management for Jira.

We would like to understand your problem with R4J and help you further, best is you contact us via our friendly service desk team.

I guess you are using the standard CSV export of Jira issues and its content. R4J has no influence on it´s behavior.

We suggest you two options within R4J to create exports:

For R4J on Jira Data Center: Use the integrated Excel export, which is also fully configurable. (The R4J Cloud version will get this feature beginning of 2024)
Use our Excel Add-In to retrieve all kind of Jira/R4J data in the format you need.

Best Regards,
Bernhard from Ease Solutions

Billy Christie

Right there is one of my biggest problems with R4J. Pretty much anything I need to do requires add ins... which I then need to identify, find, install (which I can't because I don't have admin rights), wait for my company IT to justify the download and install... then find out it doesn't actually do what I need, then start again.

In terms of exporting to CSV... if R4J has an option to export to CSV, I expect it to work. If this is part of JIRA and not R4J, why does it appear when I use R4J? I don't have time to try and figure out what is JIRA and what is R4J.

I'm using the cloud version but can't wait till 2024. I have deadlines to meet, and every time I need to try and go through this addin process it eats into my time.

So... to be honest... I'm fed up... I would rather migrate everything to DOORS and work there. At least it is stable, it has all the functions I need, it's easy to read and use, I have scripting capabilities.

Billy Christie

PS. Here's a good example. I wanted to capture content from Excel to create requirements, one per cell... should be easy.

There was no Import from CSV function.

After hunting through the internet, I happened across an article that says I need an add-in... OK... download... can't install due to admin rights.

So, I ask the IT department... a few days later... OK... can't install it because it needs VSTO runtime 4... so I follow the link... can't install that. Ask IT. A few days later... OK, sorry... can't install that.

So... days wasted... no progress.

DOORS does this natively... and this is just one example.

Billy Christie

What does "Accepted Answer" mean? That I agree for other users to see it? Yes.

Does it solve my problem? No.

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