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Post function to copy field value not working

Zaldy Parian

Hi all,

I've search the community page for similar issue as mine, but could not find the right answer. Maybe someone can help, please.

In our SR workflow, the starting status is 'Waiting for approval'. And the SR have 2 custom fields: AD Manager (single user pick) and Approvers (multi users pick). I then created a post function at the transition to 'Waiting for approval'. But it is not working at all, even if I tried other fields with the same type.

Appreciate your guidance and help.

Regards,

Accepted answers

All comments

Ste Wright

Hi @Zaldy Parian

It might be linked to this bug, JRACLOUD-73278 - however, I did try this and it worked for me.

Are you sure there's not a conflicting post-function, script, or automation rule which might be causing this?

The alternative is to use Automation to do this instead

Ste

Zaldy Parian

Hi @Ste Wright ,

Thanks for your reply.

No other workflow transition that is using those fields. And it could be very much related to ticket you referenced above; because I also tried Report to Assignee to check it on same field types. And it did not work either.

I turned off the automation because it is counting very high against our monthly usage quota.

I guess I'll find another alternative or stick to manual update.

Cheers,

Ste Wright

I did try your specific scenario (custom single user picker, Approvers field) and it worked for me.

Is the Approvers field on the Screen?

Ste

Zaldy Parian

Yep, both fields are present in the edit and view screens.
Maybe because the Approvers field is multi user picklist and the AD Manager is a single user picklist??

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