Is there a limit to the number of canned responses?

María Ferreño Serra

Hello, 

I am new to canned responses and I have an important question: Is there a limit to how many canned responses I can create? We know several clients who have more than 200 response templates, and I don't know if they could use them in their case. 

 

Thanks in advance

María

Ste Wright

Hi @María Ferreño Serra 

Yes, there are limits on canned responses - see this help page for the details:

Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 100 shared canned responses for a service project.

If you have a large number, I'd consider whether some could be handled via Automation (even with the manual trigger), to help share the load

If you do though, just be cognisant of the Automation usage limits for your Standard plan

Ste