I have access to the support project, but Jira Service Management doesn't appear in the product list

Igor Vieira Ruy

I have an IT support project in Jira Service Management, however I lost access to some configuration menus, such as the Project Summary and opening tickets via email. When I open these options it shows the following problem: "A problem prevented the page from loading. Please refresh and try again.".

In the organization's list of products, Jira Service Management no longer appears, only Jira Software.



Even so, the project is available and accessible, with all open tickets available.

Igor Vieira Ruy

Apparently the Jira Service Management license had been deactivated (I couldn't identify the reason), as a result of which the project became partially available. I started creating a new project in JSM and the license was reassigned to the previous project automatically, thus normalizing the resources.