Jira premium automation

BenWade

Hi everyone,

could someone help me to automate this process:

if reporter = assignee and status = UAT and status changes to DONE, change the assignee to the one that was when the status was either Development or In progress?

 

example:

 

Alex creates a ticket for Max

 

status = to do 

reporter = Alex

assignee = Max

 

Max works on it

 

status = UAT

reporter = Alex

assignee = Alex

 

Alex checks the dev

 

status = DONE

reporter = Alex

assignee = Max

then switch back to Max (so that the ticket can be counted as solved by Max, not by Alex) - can it be done automatically?

Ste Wright

Hi @BenWade 

This can be done, but you likely need another custom field to store the user who worked on it during Development/In Progress to refer back to.

In summary, this would involve...

• Creating a User Picker (single user) - eg. Developer
• Using an Automation Rule to populate "Developer" when an issue transitions to Development/In Progress
• Using a second Automation Rule to set Assignee back to "Developer" when the issue is closed

If you'd like more specific instructions on how to set this up, let us know!

Ste