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How to remove service management instant?

Oshadhi Vindhyani

We just shifted to Jira and we only planning to purchase Jira Software & Confluence. The billing option shows Jira Service Management (new) and we can't remove it. We follow this option but it still shows the amount :

Jira Settings > Billing
Select Manage Subscriptions from the left-hand menu
On the service management box, select the 3-dots icon > Delete

What can do?

Accepted answers

Ste Wright

Hi @Oshadhi Vindhyani

Just to confirm, you've already deleted the Jira Service Management product?

To check outside of billing:

Go to https://admin.atlassian.com/
Choose Products from the top navigation bar
See if Jira Service Management is still an installed product

If it is, I'd double-check it has been deleted (using a slightly different method):

Go to Billing on the top navigation bar
Select the "Manage" hyperlink in line with Jira Service Management
On the next screen, locate Jira Service Management
Select the breadcrumbs (...) in the lower-right corner of that product's box, next to the "Manage Users" button
Choose delete from here, and follow the steps

Let us know the results!

Ste

Mayur Jadhav_30osel

Hi @Oshadhi Vindhyani ,

Welcome to the Atlassian Community!!

To remove the the subscription of JSM follow the steps below.

Go to "Atlassian Admin" in your Jira instance
Go to "Manage subscriptions"
Click on ellipsis.
Click on "Delete" in the next screen
Type "DELETE" and press Enter in your keyboard

Note: You need to have Org Admin or Site Admin permission in order to delete or cancel the subcription.

Regards,
Mayur

All comments

Ste Wright

Hi @Oshadhi Vindhyani

Just to confirm, you've already deleted the Jira Service Management product?

To check outside of billing:

Go to https://admin.atlassian.com/
Choose Products from the top navigation bar
See if Jira Service Management is still an installed product

If it is, I'd double-check it has been deleted (using a slightly different method):

Go to Billing on the top navigation bar
Select the "Manage" hyperlink in line with Jira Service Management
On the next screen, locate Jira Service Management
Select the breadcrumbs (...) in the lower-right corner of that product's box, next to the "Manage Users" button
Choose delete from here, and follow the steps