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Space won't import and raise a bug link not working

Judy Forrister

I've exported a Space from one instance of Confluence and tried to import into another. I keep getting an error message.

Prior to importing this space, I have imported 3 others successfully so I don't know what is going on! As far as I can tell, there are no existing Spaces with the same Space Key (although I'm not sure how I would check that properly!)

Any ideas? The 'raising a bug report' link takes you to a page that doesn't exist!

Screenshot 2023-11-22 091107.png

Accepted answers

Jessica

Hi @Judy Forrister

Were you able to open a support ticket?

If you need any help with that, I can create one on your behalf, as we may need to access your site and analyze the backup/export file and other logs necessary.

Just wanted to confirm first, as I couldn't see any support tickets created under the account used to create the question here on the community.

Cheers,
Jessica

All comments

Ste Wright

Hi @Judy Forrister

Sorry to hear the hyperlink doesn't work!

In this instance, I'd suggest contacting Atlassian Support instead, for further assistance - https://support.atlassian.com/

Ste

Judy Forrister

Thank you Ste - that just tells me to ask my site admin..... And that's me lol!

I've managed to find another way of contacting them. It just seems to be this one particular space.

Jessica

Hi @Judy Forrister

Were you able to open a support ticket?

If you need any help with that, I can create one on your behalf, as we may need to access your site and analyze the backup/export file and other logs necessary.

Just wanted to confirm first, as I couldn't see any support tickets created under the account used to create the question here on the community.

Cheers,
Jessica

Judy Forrister

Sorry Jessica - I've been out of the office! This is all sorted now. No idea what the problem was but one of the Atlassian team was able to export and import for me.

Jessica

No worries at all, Judy! I hope you had a great weekend!

If you were able to open a ticket and get your export/import working, this is awesome! We hope this is no longer an issue.

However, if you need any help with opening a ticket, please don't hesitate to flag this on the ticket you opened, or flag it here, so we can help you in the best way possible, okay?

Cheers,
Jessica

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