Hello, I need to reset my SLA when an issue filed value changes but no reset option in SLAs configuration or by using automation rule, any suggestions please
Hi @Fatima AALLA
It's not a native feature, but there is a feature request you can vote for - see: JSDCLOUD-194
The current workaround using Automation can also be found here: https://confluence.atlassian.com/jirakb/how-to-use-automation-to-reset-sla-on-a-specific-issue-subset-of-issues-1255455124.html
Ste
You can easily reset your SLA time and generate reports using the SLA Time and Report for Jira add-on developed by my team. In the SLA configuration settings, you can choose the required condition for SLA resetting.
The add-on offers many other useful features that you might be interested in. If you want to learn more, you can either book a demo call with us or try it yourself with the 30-day trial.
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