hello team,
if any manager is on leave, then how to set delegate user
Hi @Kishor Mudhili
There's no specific feature for this as far as I know - but you could use Automation for this?
For example, the rule might...
^ Automation will give you greater flexibility to customise the delegation to your specific business needs
If there's a specific use case you'd like help with, let us know!
Ste
Hello Stephen,
I'm new to JSM, could you please provide the example of the automation with screenshots
What's the specific scenario where you'd need delegation? That will help me to provide a relevant example.
for example: one issue was created , it's went to manager approvels (XYZ), unfartuntly he is one leave or planned vacation. in that case, insted of manager approvals it should update delegate user ( as approver )& should be approved the delegate user.
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