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Unable to update a field using smart values.

Dan Scott Enslen

I've created an automation to update a field using the numeric portion of the issue key. Here is the rule. I create a variable using a smart value to extract the numeric portion. The log action indicates that the variable is created correctly and is reporting the expected value.

The field to update has a default value of 100 and I want to append the value in the create variable to the existing value. Why isn't it working correctly? The error message isn't detailed enough for me to understand what I am doing wrong.

Object ID field update_Creat var.png Object ID field update_Log action request.png

Object ID field update_field edit command.png

Object ID field update_audit log for variable and error.png

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Bill Sheboy

Hi @Dan Scott Enslen

When using a smart value as a parameter in a function, like concat(), you do not need to repeat the double-curly brackets inside. Please try removing them.

Kind regards,
Bill

Dan Scott Enslen

@Bill SheboyI removed the mustache brackets as recommended. Rule audit says success but it isn't updating the field as expected. The field should be filled with 100923, not DOC-923 as shown. The field on the issue is blank as shown in the 2nd screenshot. If the field had populated at all it would appear in the Details section under Type. The 3rd screenshot of the editing screen also shows that the field is empty. I'm going to try to do a refresh action with log actions in case it's a race issue during creation.

Object ID field update_audit log for successful run_field not updated.png

Object ID field update_issue screen blank for successful run_field not updated.png

Object ID field update_issue edit screen blank for successful run_field not updated.png

Dan Scott Enslen

Tried adding a re-fetch action. The audit log indicates the default value for the field is correct but it still isn't editing correctly and the field is still hidden even with the default value.

Object ID field update_audit log for successful run_with refetch_field not updated.png

Bill Sheboy

What is the value of the custom field you are trying to concatenate that value to? If it is null, that may explain this.

Would you please post an image of you complete, updated rule, and an image of the edit action?

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