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Add a watcher Service Desk Management

Anton Revich

Hello,

We are creating a workflow and want to add a user as a watcher, but we dont want to utilize a license is that possible?

Accepted answers

Marc -Devoteam-

Hi @Anton Revich

No this can't be done.

You can add customers (non licensed users of the JSM portal) as request participants on a raised request.

This can be done by the reporter of the issue via the portal or the agent on editing the issue or via Jira automation.

But not in workflows.

All comments

Marc -Devoteam-

Hi @Anton Revich

No this can't be done.

You can add customers (non licensed users of the JSM portal) as request participants on a raised request.

This can be done by the reporter of the issue via the portal or the agent on editing the issue or via Jira automation.

But not in workflows.

Anton Revich

Thanks! can i use automation to automatically add: Request participants field in a request?

Marc -Devoteam-

Hi @Anton Revich

Yes.

See this KB for a simpel explanation how.

https://confluence.atlassian.com/jirakb/how-to-add-update-remove-request-participants-using-automation-for-jira-1157468434.html

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