Where we can maintain incident mail records?

Question

Hi Team,

When a customer sends an email and an incident is raised, can we maintain the email record in the admin group?

Arvind Tambde · Answer

Thank you!

Arvind Tambde · Answer

Once incident raised, we needs to trigger an email to support id.

Jack Brickey · Answer

Hi @Arvind Tambde , there is a log file in project settings > email requests but unsure what the history depth is. If you use a custom email for email requests then you can always log into the mailbox and manage there. I have used both Outlook an Gmail for this purpose.