Unable to create an issue using modal

Question

* Navigate to your project board in Jira
* Select Create at the top next to "Apps"
* Select issue type STORY
* Write a summary in the Summary field of the issue you would like to report
* Click outside of the summary field

Behavior: Summary field is cleared of any text entered

Expected Behavior:  Text entered in summary field saves and user can move forward with putting more information in other fields before selecting Create at the bottom of the modal

Ste Wright · Answer

Hi @Kedren Stuart

I'd probably contact Atlassian Support just in case - ask for their assistance to confirm it's working as expected.

Ste

Kedren Stuart · Answer

Yes, a colleague of mine reported a similar issue and she is in a different project than I.  We both have permissions to create issues.  I just tried your steps to attempt to resolve the issue by using a different browser, going into incognito but the issue still exists.  It seems to be related to switching the Type of Issue from Bug.  If I keep it as Bug then I can move forward with completing my ticket using the modal.  But if I switch to Type of Issue as Story, then when I enter text into the summary field it will strip the content once I click outside and then remind me that its a required field.

Ste Wright · Answer

Hi @Kedren Stuart

I assume you have permissions for creating issues in this Project?

This isn't normal behaviour - I'd suggest as a first step...

* Try on a different browser / incognito mode
* Clear your cache
* Ask other users on your instance if this is happening for them

Let us know how it goes!

Ste